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About the Role:

At Salem’s Fresh Eats, we serve more than just fresh food - we serve fresh energy, flavor, and hospitality in everything we do. As a General Manager, you’ll take the lead in running one of our restaurants like it’s your own business. From building and developing a high-performing team to creating unforgettable guest experiences, you’ll be the driving force behind our success. We’re looking for a passionate, people-focused leader who thrives in a fast-paced environment, inspires excellence, and lives our values of hospitality, teamwork, and integrity.

Key Responsibilities:
Leadership & Culture:

Recruit, train, and lead restaurant staff - including Assistant Managers, Shift Leaders, Kitchen Crew, and Front-of-House team members.
Create a positive, inclusive workplace that promotes teamwork, respect, and accountability.
Lead by example through professionalism, hospitality, and a hands-on leadership style.
Recognize and reward outstanding performance to build engagement and morale.

People Development:

Implement strong training programs to support employee growth and career progression.
Coach, mentor, and develop team members through ongoing feedback and personalized development plans.
Foster a “learn and improve” culture by encouraging continuous training and professional development.

Guest Experience:

Ensure every guest is greeted warmly, served promptly, and leaves happier than they arrived.
Handle guest feedback with empathy and professionalism, turning challenges into opportunities.
Lead the team to deliver consistent, high-quality food and service that reflect our brand standards.

Operations Management:

Oversee all daily restaurant operations - food preparation, service, cleanliness, and safety.
Maintain compliance with company policies and local health and safety regulations.
Manage scheduling, staffing levels, and performance to optimize results.
Conduct regular facility walk-throughs to ensure a clean, safe, and efficient environment.

Sales, Marketing & Community Engagement:

Execute local marketing initiatives and community outreach that strengthen brand awareness.
Analyze performance data to identify opportunities for growth and innovation.
Partner with your team to promote specials, events, and brand campaigns.
Build relationships with guests and the community to drive repeat business.

Financial & Inventory Management:

Achieve sales and profit goals while managing labor, food, and controllable costs.
Maintain accurate financial reporting and ensure proper cash handling procedures.
Conduct regular inventory audits, monitor stock levels, and ensure timely ordering.
Collaborate with vendors for high-quality, cost-effective, and responsibly sourced products.

What You Bring:

Proven leadership experience in a restaurant or fast-paced hospitality environment.
Strong communication, problem-solving, and decision-making skills.
Ability to coach and motivate diverse teams while maintaining a positive, professional tone.
Working knowledge of food safety, sanitation, and compliance standards.
Financial acumen, including budgeting and cost control experience.
Flexibility to work evenings, weekends, and holidays.
Flexibility to relocate to a store within a radius of 50 miles from home, as needed.
ServeSafe certification and successful completion of company management certification required.
High school diploma or equivalent; additional culinary or management training is a plus.
Must have valid Driver's License.

Perks & Benefits:

Competitive salary.
Growth opportunities within a dynamic and expanding brand.
Health, dental, and vision insurance
Paid time off and holiday pay.
Employee meals and discounts at all Salem’s Fresh Eats locations.
Continuous leadership and development training.
A vibrant, collaborative culture that celebrates success and promotes from within.

Job Type: Full-time

Benefits:

Dental insurance
Employee discount
Health insurance
Paid time off
Paid training
Vision insurance

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